General Questions
How do I contact my doctor?
During regular business hours, call 334-528-1070 or 334-528-4411. The operator will connect you with a member of your treatment team who will assist you or direct your call to your physician.
After hours, call the main EAMC number, 334-749-3411. Ask the operator to page your physician for you, and he or she will return your call.
Must I check in each time I come to the Cancer Center of East Alabama?
All patients presenting for a consultation, a follow-up visit, an appointment at the Infusion Center, or for a special procedure must check in each time. Established patients who are undergoing radiation treatment report directly to the sub-waiting area located across from the therapists.
I need assistance getting to my appointments. Do you offer transportation?
If you have difficulty coming to the Cancer Center for your appointments, please contact the oncology social workers at 334-528-1076 or 334-528-2727 for information on resources that may be available to you.
Who can I turn to for spiritual support during my cancer treatment?
The EAMC Pastoral Services Department provides support to patients of all denominations and their family members. Our chaplain and associate chaplains are available around the clock at EAMC and the Cancer Center. If you need a chaplain, call the hospital operator or ask any staff member to call the operator to page the chaplain.
What if I have questions about my bill?
If you have any questions about your hospital bill or your physician bill for Dr. Johnson or Dr. Farmer, call the EAMC business office at 334-528-1275. Hours are from 8:00 AM to 4:30 PM, Monday - Friday. If you have questions about Dr. Glisson’s physician billing, please call 1-800-228-3565, extension 5816. Business hours are from 8:00 a.m. - 5:00 p.m., CST, Monday – Friday. For more information regarding billing and insurance, click here
Why did my insurance company only pay part of my bill?
Most insurance plans require you to pay a deductible and/or co-pay. In addition, you could be responsible for non-covered services. Please contact your insurance company for specific answers to your questions. You may have out-of-pocket expenses.
Will you bill my primary and secondary insurance?
If you are covered by more than one insurance program, it is important that you let us know. Remember to carry all of your insurance identification cards with you when coming for your visit. We will file on both primary and secondary insurances.
Do you offer payment arrangements?
Some insurance plans have “per visit” co-payments, annual deductibles, or lifetime or annual limits. Separate co-payments may be required for your doctor or professional services, and for technical services such as laboratory tests, x-rays, radiation treatments or chemotherapy. All costs not covered by your insurance company are your responsibility and due at the time of service.
If you do not have insurance coverage, payment is expected at the time of service. A prompt payment discount of 45% is given when full payment is made at the time of service. Payment can be made by cash, check or credit card. If you need to speak with a financial counselor, you may call 334-528-1275.
I don’t have any insurance. Is there any help available?
Yes. There are special programs in place to assist those who are not insured and those who are underinsured. When presenting for your consultation or treatment, you will meet with one of our social workers. The social worker will work with you to identify the appropriate resources to suit your needs. These resources may include drug replacement, medication assistance, eligibility review for assistance programs, etc. No one is refused treatment due to inability to pay or lack of health insurance coverage.